Privacy Policy

1. Who We Are

Marshall & Co (Scot) Ltd ("we", "us", "our") is a home renovation and building contractor registered in Scotland. Our registered address is 2 Talisker Place, Perth, PH1 3GW. We are the data controller responsible for your personal data.

2. Information We Collect

We may collect the following personal data when you interact with our website or contact us:

• Identity data: your name
• Contact data: email address, telephone number, postal address
• Project data: details about your renovation or building project that you share with us
• Technical data: IP address, browser type and version, time zone setting, operating system and platform
• Usage data: information about how you use our website

3. How We Collect Your Data

We collect data through:

• Our contact form and enquiry forms
• Direct communication via phone, email, or social media
• Automated technologies such as cookies when you browse our website
• Third-party services including our website analytics and chat widget providers

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiry about our renovation services
• Provide you with a quotation or estimate
• Manage and deliver our contractual obligations
• Send you relevant information about our services where you have consented
• Improve our website and customer experience
• Comply with legal or regulatory obligations

5. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Consent: where you have given us clear consent to process your data for a specific purpose (e.g. submitting a contact form)
• Contract: where processing is necessary for the performance of a contract with you
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you — including our CRM system, website hosting provider, and analytics services. All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files placed on your device. We use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can set your browser to refuse all or some cookies, though this may affect your experience.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it. Enquiry data is retained for up to 24 months. Contractual data is retained for 6 years after project completion in line with UK legal requirements.

9. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@marshallandco.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: info@marshallandco.uk
• Phone: 07940 568877
• Address: 2 Talisker Place, Perth, PH1 3GW